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The Rise of Online Shopping Cart Abandonment

The Importance of Analyzing Order Fulfillment Challenges Any company with an ecommerce website knows that order fulfillment is a large issue. The biggest challenge for companies is trying to pinpoint specific reasons that customers are abandoning their online shopping chart systems. Some service providers have created software that targets each customer who has incomplete orders. The management software will most likely send an automated email that remarkets the product or makes a special pricing offer. Before employing one of these services it is advantageous to understand the process your customers go through when considering a purchase. It is also important to know why they choose not to fulfill their orders. The first step would be to understand the flow of Internet commerce. Many customers choose to shop online because they can pick they best-priced item after comparing costs on various sites. When going back and forth between sites, clients will also take into account the added cost to pack and ship the item. Others shop online because of a time consuming jobs or they like the convenience of not having to leave their house. There are two main solutions when trying to avoid web comparison-shopping. The first is to build brand loyalty; which of course is beneficial to any business. The other option is create a unique product that cannot be found on other sites, such as Amazon. The other reason orders are not fulfilled by customers may be the complexity of your processing page. Your checkout center form should be as simple as possible. The system should be written in the most direct and simple manner as possible....

How People Really Use Mobile – HBR

To marketers, the prospect of reaching shoppers through their smartphones is tantalizing. But mobile doesn’t always mean on the go. New data show that 68% of consumers’ smartphone use happens at home. And users’ most common activity is not shopping or socializing but engaging in what researchers at BBDO and AOL call “me time.”   Ref:...
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