Singapore’s e-commerce sector is booming, with revenue expected to hit US$10 billion by 2026. To tap into this, businesses need a reliable e-commerce payment gateway. These gateways act as intermediaries between your online store and the payment processor, ensuring secure transactions and supporting various payment methods like credit cards, digital wallets, and bank transfers.
With many options available, choosing the right online payment solutions in Singapore can be tough. This article examines the top e-commerce payment gateways in Singapore based on pricing, supported payment methods, security features, and customer support.
Table of Contents
What is a Payment Gateway?
A payment gateway acts as an intermediary between your online store and the payment processor, ensuring secure and seamless online transactions for e-commerce businesses. It securely collects and transmits customer payment information, enabling businesses to accept various payment methods, including credit cards, digital wallets, and bank transfers. The rise of contactless and e-wallet payments further emphasizes the importance of digital payment solutions for businesses in Singapore .
Differences between a payment gateway and a payment processor
While both payment gateways and payment processors are essential for e-commerce transactions, they serve distinct roles. A payment gateway is like the “cashier” at an online store, managing the front-end checkout process and securely transmitting customers’ payment information to the payment processor. The payment processor then acts as the “clerk,” handling the transaction process behind the scenes to ensure it goes smoothly.
In simpler terms, the payment gateway interacts with customers, while the payment processor interacts with financial institutions to authorize and settle the payment. Customers primarily interact with the payment gateway, choosing their preferred payment method and entering their details. The payment gateway then encrypts this information and sends it to the payment processor, which communicates with the relevant banks and card networks to verify the payment and transfer funds.
Top 9 E-Commerce Payment Gateways for Singapore Online Stores in 2025
With various options available, choosing the right payment gateway can be challenging. This section will explore and compare the payment gateways in Singapore for online stores based on pricing, supported payment methods, security features, and customer support.
Opn Payments
Opn Payments is an e-commerce payment gateway that allows businesses to accept payments from various sources, including mobile wallets, credit cards, digital wallets, and bank transfers. It also provides tools for managing transactions, sending payouts, and offering installment payment options and scheduled billings.
| Feature | Details |
| Pricing | 3.3% + S$0.30 for credit and debit cards; 2.9% + S$0.15 for Alipay, Kakao Pay, and GCash . No setup fees, fixed costs, or monthly minimums . |
| Supported Payment Methods | Visa, Mastercard, American Express, JCB, various mobile payment options, and digital wallets like Alipay, Google Pay, and GrabPay . |
| Security Features | PCI DSS and NIST compliant . Employs data encryption, access restriction, and secure connections . All card numbers are encrypted at rest with AES-256 and tokenized, enhancing security and protecting sensitive data . Offers a vulnerability disclosure and reward program . |
| Customer Support | Available via email and phone . Support is available in English, Thai, and Japanese . |
User Review: Users generally find Opn Payments easy to integrate and appreciate the variety of payment methods it supports. However, some users have reported challenges with customer support, suggesting potential areas for improvement in responsiveness or accessibility.
Stripe
A popular e-commerce payment gateway known for its robust features and developer-friendly platform. It supports various payment methods, including credit cards, debit cards, digital wallets, and bank redirects. Stripe offers features like custom checkout, global payment processing, advanced fraud detection, and detailed reporting and analytics . It also provides tools for subscription management, accounting automation, and sales tax & VAT automation .
| Feature | Details |
| Pricing | Starts at 3.4% + S$0.50 for card payments . Charges for Alipay and WeChat Pay are 2.2% + S$0.35, while GrabPay is 3.3% . Stripe offers transparent pricing with no hidden fees, providing businesses with a clear understanding of their payment processing costs . |
| Supported Payment Methods | Visa, Mastercard, American Express, UnionPay, JCB, and other card networks . Also supports digital wallets like Apple Pay and Google Pay, and bank redirects like PayNow . |
| Security Features | SSL (Security Socket Layer) protected, encrypting users’ financial information . |
| Customer Support | The information available did not include details about Stripe’s customer support options. |
User Review: Stripe is often praised for its reliability, user-friendly interface, and extensive features. However, it’s worth noting that some users have found the pricing structure less competitive than other options available.
Atome
A “buy now, pay later” payment platform that allows customers to split their purchases into interest-free installments. It supports both online and offline payments through its mobile app and QR code integration. Atome offers flexible payment options and a seamless checkout experience for customers, while providing merchants with increased sales and access to a wider customer base .
| Feature | Details |
| Pricing | No setup fees . Charges an MDR (Merchant Discount Rate) fee per transaction . There is a minimum purchase limit of S$10 to proceed with payments with Atome . |
| Supported Payment Methods | Most debit and credit cards, Apple Pay, and PayNow . |
| Security Features | Implements robust safety standards, including two-factor authentication, encryption protocols, and continuous monitoring . |
| Customer Support | Available via email . |
User Review: The “buy now, pay later” option is a popular feature for Atome’s flexibility and convenience. However, it’s important to be aware of potential fees associated with this service, such as administrative charges for late payments.
HitPay
HitPay offers a seamless e-commerce payment gateway solution for businesses in Singapore. With no coding required, no subscription fees, and no hidden costs, HitPay simplifies payment processing for SMEs . It supports a wide range of payment methods, including popular local e-wallets like PayNow QR and GrabPay, catering to the preferences of Singaporean consumers . Additionally, HitPay integrates with accounting software like Xero and Quickbooks, streamlining bookkeeping for businesses .
| Feature | Details |
| Pricing | Starts at 2.8% + $0.50 for online card transactions . Alipay and GrabPay are 2.7% + $0.35 . No setup, subscription, or hidden fees . |
| Supported Payment Methods | Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, and various local e-wallets like PayNow QR, GrabPay, and Shopee Pay . |
| Security Features | PCI DSS compliant . Employs 2-Factor Authentication (2FA), Transport Layer Security (TLS), tokenization, and encryption . Partners with Stripe for fraud detection . HitPay’s fraud detection systems help protect businesses from unauthorized transactions by identifying suspicious patterns and activities . |
| Customer Support | Available via email and WhatsApp . Also offers self-serve guides . |
User Review: HitPay is generally praised for its user-friendly interface, affordability, and strong customer support. However, it’s worth noting that some users have reported occasional technical issues with the app, such as crashes or slow connection times. These instances may be worth considering when evaluating the platform’s overall reliability for your specific needs.
Liquid Gateway
Liquid Gateway is a secure e-commerce payment gateway option for businesses in Singapore. They have a dedicated team of support officers available via email or WhatsApp to assist businesses with any issues. Their platform also provides reports and data analysis on monthly performance, enabling businesses to track their progress and make informed decisions
| Feature | Details |
| Pricing | 2.9% Payment Card Charge + US$0.5 (S$0.68) processing fee . |
| Supported Payment Methods | The information available did not include details about Liquid Gateway’s supported payment methods. |
| Security Features | Globally secured and designed to defend against fraud and cyberattacks . |
| Customer Support | Available via email and WhatsApp . |
User Review: Liquid Gateway is recognized for its robust security measures and user-friendly interface. However, user feedback on the platform is currently limited, suggesting further research may be needed to gain a comprehensive understanding of its performance and user experience.
Eway Singapore
Eway Singapore offers a transparent and cost-effective e-commerce payment gateway solution for businesses. With flat rates and no hidden costs, Eway ensures predictable pricing for businesses. They also provide a customer service center available via email or phone to address any queries or concerns .
| Feature | Details |
| Pricing | 1.5% + AU$ 0.25 (S$0.22) for AMEX, Visa, and Mastercard . No setup fee . Volume discounts are available . |
| Supported Payment Methods | Visa, Mastercard, and AMEX . |
| Security Features | PCI DSS Level 1 compliant . Uses multi-channel authentication and fraud protection . |
| Customer Support | Available via email or phone . Offers 24-hour emergency technical support . |
User Review: Users praise Eway Singapore’s speed, security, and value for money . One user specifically highlighted the fast settlement times, which are crucial for maintaining cash flow .
Adyen
A global e-commerce payment gateway platform that enables businesses to accept payments online, in-person, and through mobile apps. It supports a wide range of payment methods, including credit cards, debit cards, digital wallets, and local payment options. Adyen offers features like unified commerce, advanced fraud protection, and real-time data insights . It also provides customizable checkout experiences and scalable solutions for growing businesses .
| Feature | Details |
| Pricing | Starts at €0.12 (S$ 0.21) + a fee determined by the chosen payment method . |
| Supported Payment Methods | Supports all major credit and debit cards, including Visa, Mastercard, and American Express . Also supports various local payment methods and digital wallets . |
| Security Features | PCI DSS compliant . Employs data encryption, strong customer authentication, and fraud detection systems . |
| Customer Support | Offers a contact form, social media channels, and a knowledge base . |
User Review: Adyen is often praised for its reliable platform, robust security features, and extensive global reach. However, larger businesses may want to carefully consider Adyen’s pricing structure and customer service policies, particularly regarding high-risk clients and potential account cancellations due to excessive chargebacks.
SmoovPay
A local e-commerce payment gateway in Singapore that offers competitive rates and 3D authentication for secure online payments. It supports debit and credit card payments and provides a complete card payment solution for both online and offline businesses . SmoovPay aims to simplify payment collection and enhance customer appreciation .
| Feature | Details |
| Pricing | 2.9% of the total sale amount plus S$0.25 per transaction . No setup fee or charges for monthly withdrawals . |
| Supported Payment Methods | Debit and credit cards . |
| Security Features | The information available did not include details about SmoovPay’s security features. |
| Customer Support | The information available did not include details about SmoovPay’s customer support options. |
User review: SmoovPay, a Singapore-based payment gateway, is known for its competitive rates and 3D authentication security feature. However, consider exploring further to gather more user feedback and gain a comprehensive understanding of its strengths and weaknesses before making a decision.
PayPal
PayPal is a widely accepted e-commerce payment gateway that allows businesses to accept payments online and in-person. It supports various payment methods, including credit cards, debit cards, and PayPal balances. PayPal offers features like seller protection, dispute resolution, fraud prevention tools, and One-Touch™ checkout. It also provides invoicing capabilities and supports multiple currencies, making it suitable for businesses with international customers.
| Feature | Details |
| Pricing | 3.9% + S$0.5 for domestic transactions and 4.4% + fixed fee (depending on the region) for international transactions . |
| Supported Payment Methods | Visa, Mastercard, Discover, American Express, and bank accounts . |
| Security Features | Employs end-to-end encryption, 24/7 fraud monitoring, and dispute resolution . |
| Customer Support | Available via phone, email, and chatbot |
User review: PayPal is a widely recognized and established payment gateway in Singapore, but specific user reviews from Singaporean businesses are limited in the research provided. Generally, PayPal is known for its global acceptance, buyer and seller protection features, and support for multiple currencies . However, some users have reported concerns about higher transaction fees compared to other options .
How To Choose A Payment Gateway In Singapore?
Choosing among the best payment gateways Singapore offers requires careful consideration of several factors to ensure it aligns with your business needs and provides a seamless experience for your customers. Here’s a breakdown of the key aspects to consider:
1. Fees and Costs:
- Transaction fees: Most payment gateways charge a percentage-based fee per transaction, plus a fixed fee. Compare the rates for different payment methods and transaction volumes to find the most cost-effective option for your business .
- Other fees: Inquire about any setup fees, monthly fees, or hidden costs associated with the payment gateway . Some gateways offer volume discounts for larger businesses .
2. Supported Platforms and Integrations:
- E-commerce platforms: Ensure the payment gateway integrates seamlessly with your e-commerce platform (e.g., Shopify, WooCommerce) .
- Accounting software: Check if the gateway integrates with your accounting software (e.g., Xero, QuickBooks) to streamline bookkeeping .
- Other integrations: Consider any other integrations that might be relevant to your business, such as CRM or inventory management systems .
3. Security:
- PCI DSS compliance: Choose a payment gateway that is PCI DSS compliant to ensure the secure handling of customer payment information .
- Fraud prevention: Look for features like 3D Secure authentication, fraud detection systems, and tokenization to protect your business from unauthorized transactions .
4. Accepted Payment Methods:
- Credit and debit cards: Ensure the gateway supports major credit and debit card networks (Visa, Mastercard, American Express) .
- Digital wallets: Consider support for popular digital wallets in Singapore, such as PayNow, GrabPay, and Apple Pay .
- Other payment methods: Evaluate support for other payment methods relevant to your business, such as bank transfers, Buy Now Pay Later options, or recurring payments .
5. Reputation:
- Reviews and comparisons: Research customer reviews and expert comparisons to gain insights into the reliability and performance of different e-commerce payment gateways.
- Customer support: Assess the quality of customer support offered by the payment gateway. Look for responsive and helpful support channels (e.g., email, phone, WhatsApp).
Conclusion
Choosing among the best Singapore payment gateways for your online store involves evaluating factors like transaction fees, supported payment methods, security features, and customer support. Compare different providers to find a solution that best suits your business needs and provides a secure payment experience for your customers.
The ideal payment gateway will align with your specific requirements and priorities. Research various options and contact providers for more information. Selecting the right gateway can streamline your payment processes, improve customer satisfaction, and contribute to your online business success in Singapore’s competitive e-commerce market.
As the leading IT solution provider in Singapore, Vinova specializes in e-commerce web development and recommends the best online payment solutions Singapore has to offer for our clients’ online stores. Contact us today for a free consultation on web development.